Delivery Policy

Thank you for choosing our hair extension products. This Delivery Policy outlines how we process and deliver international orders from Viet Nam to customers worldwide.

Order Processing

All orders require one to three business days for processing and quality checks before shipment. Orders containing custom products or special requests may require additional processing time. If additional time is needed, we will notify you directly.

Shipping Methods

We ship internationally using trusted carriers including DHL, FedEx, and UPS. The carrier used for your order will depend on destination and service availability. Shipping fees are calculated at checkout based on destination and package weight.

Estimated Delivery Time

Standard international delivery time ranges from five to ten business days depending on the destination country. Some regions may require additional time due to customs procedures or local delivery conditions. Delivery time is an estimate and not a guarantee.

Customs and Import Duties

All international shipments may be subject to customs inspection and import taxes. These charges are determined by the destination country and are the responsibility of the recipient. We cannot control or predict additional fees from customs.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email. Tracking updates may vary depending on the carrier and the country’s postal system.

Delayed or Lost Shipment

Delays caused by customs, carrier disruptions, or unforeseen events are outside our control. If a shipment is delayed, we will assist with carrier communication but cannot issue refunds while the package is still in transit. A shipment is considered lost only when the carrier provides official confirmation.

Delivery Confirmation

We rely on the carrier’s delivery confirmation as the final proof of successful delivery. If the tracking system shows that the order has been delivered, we are unable to issue refunds or replacements.

Incorrect Address

Customers are responsible for providing a complete and accurate delivery address. Orders shipped to an incorrect address provided by the customer are not eligible for refunds or replacements. If you contact us before the order is shipped, we can update the address.

Damaged Products

If your order arrives damaged, you must notify us within forty eight hours of delivery with photo or video evidence. Claims submitted after this timeframe may not be eligible for review.

Contact

For assistance with your order, please contact our support team via email or WhatsApp. We will respond as quickly as possible during business hours.